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COSMETICS ON DEMAND

HELP CENTER & FAQs

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Want to launch your own cosmetics brand? We’ve got all the answers to the most frequently asked questions to help you get started.

About Carmel Cosmetics Labs

Who are you?

Carmel Cosmetics Labs is a cosmetics laboratory specializing in the manufacture and shaping of cosmetic products to European and American standards.

Is your laboratory certified?

Our laboratory is certified by Bureau Veritas to ISO 22716:2008 on good manufacturing practice for cosmetics and ISO 9001:2015.

GMP stands for “Good Manufacturing Practices” and is a European certification attesting to compliance with good manufacturing practices. In this way, we guarantee that our cosmetic products are fit for use and meet all requirements in terms of safety, quality and efficacy.

The Carmel Cosmetics Las laboratory is registered with the Ministry of Health and the ONSSA, and is certified organic by CCPB in accordance with European Union CE and USDA standards.

Where are you located?

Our head office distribution center and manufacturing plant are located in the Agadir region of southern Morocco.

All our skincare products are manufactured, bottled and labelled in-house!

Our factory is located at: B1006 Zone industrielle Ait Melloul 86150 Morocco

We ship orders worldwide.

We have branches in France, the UK and the USA.

About Products

How does it work?

At Carmel Cosmetics Labs, we take care of the entire process of creating your cosmetics brand, including formulation, manufacturing, design, printing, labeling and packaging. If you choose our white label service, the process is simple:

Choose your products
Select your packaging
Get our quote
To confirm your order, you proceed to the payment of a deposit or the total payment
You will then be contacted by our studio to validate your project.
Once your design has been validated, your order is programmed into our production schedule.
Once ready, you’ll be contacted by the sales department to pay the balance and schedule delivery.
You are delivered according to the instructions given to our account manager

What types of products do you manufacture?

We have developed and stabilized over 500 ready-to-market product formulas. Our product range includes products for face, body and hair. We also offer certified organic plant oils, natural extracts and products for SPAs, hammams, beauty centers and hotels.

You can view our products in our catalog.

Are your product formulas natural, vegan, etc.?

Our cosmetologists rely on scientific research, the enhancement of Morocco’s natural heritage (the world’s 2nd largest producer of medicinal and aromatic plants) and expertise to offer formulas that meet the needs of end customers. Made with the highest quality ingredients, our clinical-grade formulas are safe and effective.

Depending on your needs, we have paraben-free, sulfate-free, silicone-free, cruelty-free and vegan products. Our products are made from natural and organic ingredients.

How long does it take to produce an order?

It all depends on the size of your order. However, based on our manufacturing experience, small and medium-sized orders take about 3 weeks from design approval. You will be notified of the completion date as soon as your project has been validated.

What water do you use to make my products?

Water is a key ingredient in the manufacture of cosmetics. For example, a skin care cream may contain 60 to 85% water, and sometimes as much as 90%. At Carmel Cosmetics Labs, we’re committed to excellence. Our manufacturing unit is equipped with a double osmosis water demineralization, purification and sterilization system with UVC filter and daily water conductivity monitoring. In this way, we guarantee the highest level of quality for your products.

How do I price my products?

Pricing is a brand choice. As a manufacturer, we do not provide individual product prices to retailers. Even if you sell the same formula, you can address different target audiences.

You need to determine the best strategy for achieving the best profit margin. Our products are top-of-the-range and priced accordingly.

I have a formula. Can you guarantee its confidentiality?

At Carmel Cosmetics Labs, ethics are at the heart of our processes. We automatically sign confidentiality agreements with customers who have industrial or intellectual property to protect.

I have a special ingredient that I'd like to supply to formulate my cosmetic product. Is this possible?

The use of ingredients in our formulations goes through a number of stages that enable us to guarantee the best quality to your end customers, including ingredient origin, technical data sheets, safety data sheets, challenge tests, stability tests, etc… We cannot automatically accept these ingredients, and they are subject to special analysis by our R&D team on a case-by-case basis.

About our Packaging Solutions

What packaging options do you offer?

We offer various styles of high- and mid-range packaging in plastic or recyclable glass. Depending on the models you choose and their availability, you can have capacities, colors and finishes to suit your brand’s positioning.

You can choose your packaging from our catalog.

Can I use my own packaging?

Of course, if you have opted for a customized packaging solution, we invite you to entrust us with the delivery of your packaging for the packaging of your products. Please note that our machines automatically sterilize the packaging. We also recommend that all our customers who wish to opt for their own packaging provide migration tests and food safety certificates for their packaging, as well as their technical data sheets, to guarantee the highest level of quality.

I want to opt for special, unique packaging for my brand. Is this possible?

The choice of packaging on the Moroccan market remains limited in relation to the aspirations of cosmetics entrepreneurs, so we are always calling on our suppliers to diversify their catalogs so as to always offer our customers something new. Nevertheless, we can offer our experienced customers the possibility of importing unique packaging with local support. This procedure can be time-consuming and costly, which is why we recommend that our novice customers position themselves on packaging tested in their target markets.

I want to put my products in cardboard boxes. Is that possible?

Yes, we can offer secondary packaging services to our customers, including the option of plastic packaging.

About our Design Services

What design options do you offer?

We know that everyone creates differently. That’s why we accept a wide variety of file formats: For logos, we recommend .PNG files with a transparent background, but we also accept .SVG files. For images, please send us high-resolution images.

For completed label designs, please send us .PDF files containing all the fonts used on your labels and incorporating all the images. We also accept . Ai files.

About regulations and compliance

Do I need to register my trademark?

You need to register your trademark with the intellectual and industrial property protection agency of the country where your trademark will be marketed (OMPIC in Morocco). We accept no liability for any infringement of the trademark by our customers or for the rejection of their products in the destination markets.

Do I need to set up a company to create a cosmetics brand?

The simple answer is No, you are under no obligation to create a cosmetics creation company. You can create a cosmetics brand as an individual, an association, an EIG, etc? Nonetheless, we recommend that our customers with a view to professionalizing and exporting in this field set up their own cosmetics marketing and distribution company.

Are your products certified? Are your products FDA-approved in the United States? Can I sell on Amazon?

Our laboratory is registered as a manufacturing laboratory with the Direction des Médicaments et de la Pharmacie in Morocco, and is ISO 22716:2008 certified by Bureau Veritas in accordance with cosmetics Good Manufacturing Practices (GMP). All our products are covered by certificates of analysis and reports endorsed by toxicologists, and filed with the Moroccan Anti-Poison and Pharmacovigilance Centre (CAPM) in charge of cosmetovigilance and the DMP.

Cosmetics are not registered with the FDA, but the FDA regulates cosmetics and their labeling. Claims to affect/modify the structure of the skin, hair or body are considered drug claims by the FDA. Any product making these claims will be considered an unapproved drug, and the sale of unapproved drugs is illegal. In addition, our laboratory is registered with the FDA under the voluntary registration program.

Yes, you can sell on Amazon. They will ask for this documentation. We can provide certificates of analysis (CoA) and safety data sheets (SDS) for your products.

If irritation occurs, what could be the reason and how should I deal with customer complaints?

We always refer to the CAPM in charge of cosmetovigilance in Morocco in our labelling, in addition you should always check the following points with your customers:

Combination – Using inappropriate products together can cause irritation or rashes, e.g. vitamin A and vitamin C.
Diet – Too much sugar, gluten and dairy products can cause rashes or flare-ups.
Too many products – It’s not a good idea to incorporate too many new products into a routine. Instead, try to use one new product per month to avoid irritation. Give your skin a full cycle of cell renewal to adapt.
Allergy – Unknown allergy among ingredients. Always test products before use, and check the INCI list on labels. If burning or itching occurs, discontinue use. A slight tingling sensation is normal for some ingredients.
Application – When and how formulas are applied makes all the difference, for example not rinsing a cleanser completely or using a vitamin A during the day. Always check with your customers how they apply the products, and in what order.

What information must appear on the label? What is compliance?

We make every effort to ensure that your products and their labels comply with all requirements and regulations applicable in the country in which they are marketed.

With respect to the label or product descriptions, we cannot state that the product/formula makes a physical change to the skin, hair or body or that it affects the structure or function of the skin, hair or body (this would be a drug claim). We can only assert that it modifies the appearance of the skin and that the products are intended to cleanse, beautify, promote attractiveness or modify appearance (since these are cosmetic claims).

Our labeling requirements :

Product name
Filling quantity
Instructions for use
Precautions to be taken
Distribution information
Company or personal name
City, state and postal code
E-mail, website or telephone number
Ingredients (if not listed on your outer box)

All labels must be printed in the official language of the country in which they are sold.

About your order

What are the terms of payment? What payment methods are accepted?

All orders are confirmed upon receipt of a bank transfer or payment of 70% of the total order amount to Carmel Cosmetics Labs’ bank account. For orders under 5000 Dhs, we accept payment in cash. However, due to a number of problems in the past, we no longer accept cheques.

Once the order is ready, the remaining 30% is also paid by bank transfer, deposit or cash before your products are delivered. At the customer’s request, a commercial invoice is issued for each order and sent with the products.

I want to work in export. Is that possible?

Of course! At Carmel Cosmetics Labs, 90% of our customers work in Europe, America and the Middle East.

Do you make deliveries? What about customs?

Yes, we can deliver anywhere in the world, but we don’t do the delivery ourselves, we work with partners who are experts in national and international delivery.

Transit and customs management remain the customer’s responsibility. However, on a case-by-case basis, we can offer assistance where possible.

The product I received does not correspond to my order? What should I do?

Don’t worry. Customer satisfaction is at the heart of Carmel Cosmetics Labs’ culture. Please contact your order manager as soon as possible and send a complaint by e-mail to contact@carmelcos.com.

We will process your request as quickly as possible.

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